Latest questions about "wyo"

I have done as instructed and what I get, it's the trial version. I cannot reactivate the full version I paid for. How can this be resolved?

Wonderfully intuitive and easy-to-use program, except when it comes to printing 83 pages on a 1000 sq ft house?! More than 1/2 of the information I did not want and 1/2 of each page is blank.