Issue regrading one client that uses a WiFi connection.

Question

My company uses version 8.8.0.3010 and it works fine everywhere except at one customers site that is using a WiFi connection. At times it works fine for weeks and then it will fail after a few minutes. Is there a way for the two companies that have problems to troubleshoot the issue?

Answer 1

It seems that the problem is caused by the Internet connection that your customer is using. Advise the customer to use a connection through cable. This might solve his/her problem. Alternatively, it is possible to contact the developer on the official website for further assistance.