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Connection fails, troubleshooter fixes network adapter.

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edited by

I encounter connection issues everyday. Troubleshooting fixes the problem and it is always the Atheros AR285 802.11b/g/n WiFi adapter. I use Xfinity Super High Speed Internet and the speed is not as fast as it should be. I wanted to start by possibly updating the network adapter since this is always what the problem ends up being. Can you direct me to the proper measures to correct this problem? I will try to provide further info if needed.

This is the info from last troubleshooter and it is the same every day:
Print Network Adapter Publisher details

Issues found Problem with wireless adapter or access pointProblem
with wireless adapter or access point Fixed Fixed Reset the wireless
adapter Completed Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless
connectivity problems Not run

Issues found Detection details

6 Problem with wireless adapter or access point Fixed Fixed Reset
the wireless adapter Completed Informational Network Diagnostics Log
File Name: 95556194-1510-475D-88E2-636CC4183ACE.Repair.1.etl
Investigate router or access point issues Not run If you're connected to a hotspot or domain network, contact the network
administrator. Otherwise: 1. Unplug or turn off the device. 2. After
all the lights on the device are off, wait at least 10 seconds. 3.
Turn the device back on or plug it back into the power outlet. To
restart a router or access point that has a built-in battery, press
and quickly release the Reset button. Refer to Windows Help and
Support for more information about wireless connectivity problems Not
run Windows cannot resolve your wireless connectivity issue.

Detection details Expand

Informational Diagnostics Information (Network Adapter) Details about
network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi
Adapter Manufacturer . . . . . . . . . : Atheros Communications
Inc. Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 8.0.0.171 Inf File Name . . . . .
. . . . : c:\swsetup\drivers\wlan\netathrx.inf Inf File Date . . .
. . . . . . : Saturday, July 25, 2009 1:22:18 AM Section Name . .
. . . . . . . : ATHRDEVOS61H30A1.ndi Hardware ID . . . . . . . .
. . : pci\ven
168c&dev002b&subsys303f103c Instance Status Flags .
. . . . : 0x180200a Device Manager Status Code . . : 0 IfType
. . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9

InformationalDiagnostics Information (Wireless Connectivity)  Details about wireless connectivity diagnosis: 

Information for connection being diagnosed Interface GUID:
410042f8-977c-4a9b-8945-cee6f93b3fbf Interface name: Atheros AR9285
802.11b/g/n WiFi Adapter Interface type: Native WiFi

Connection incident diagnosed Auto Configuration ID: 1 Connection
ID: 1

Connection status summary Connection started at: 2014-04-22
10:59:44-563 Profile match: Success Pre-Association: Success
Association: Success Security and Authentication: Success

List of visible access point(s): 13 item(s) total, 13 item(s)
displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
------------------------------------------------------------------------- 8C-04-FF-AE-CB-81 Infra -70 1 HOME-CB81
E8-3E-FC-C0-16-B0 Infra -61 6 bailey
00-1D-D3-3F-6D-F0 Infra -64 6 HOME-6DF2
02-1D-D3-3F-6D-F0 Infra -63 6 (Unnamed Network)
20-AA-4B-4F-EA-0D Infra -60 11 HIGHLYFAVORED
20-AA-4B-4F-EA-0E Infra -50 11 HIGHLYFAVORED-guest
00-22-3F-B1-78-40 Infra g -61 11 FBI Surveillance Van
C8-B3-73-01-A7-21 Infra -81 11 Los Pollos Hermanos-guest
00-1D-D4-05-1C-D0 Infra -53 11 HOME-1CD2
02-1D-D4-05-1C-D0 Infra -56 11 (Unnamed Network)
20-10-7A-D1-5E-87 Infra -68 8 ScorpioKing06
CC-35-40-9D-A0-87 Infra -63 1 HOME-A087
C8-B3-73-01-A7-1F Infra -81 11 Los Pollos Hermanos

Connection History

Information for Auto Configuration ID 1

List of visible networks: 12 item(s) total, 12 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------ Infra Yes 60 Yes HOME-CB81 Infra
Yes 78 Yes bailey Infra
Yes 72 Yes HOME-6DF2 Infra
Yes 88 Yes (Unnamed Network) Infra
Yes 80 Yes HIGHLYFAVORED Infra
No 100 Yes HIGHLYFAVORED-guest Infra g Yes 78 Yes FBI
Surveillance Van Infra No 38 Yes Los Pollos
Hermanos-guest Infra Yes 94 Yes HOME-1CD2 Infra
Yes 64 Yes ScorpioKing06 Infra
Yes 74 Yes HOME-A087 Infra Yes 38 Yes Los
Pollos Hermanos

List of preferred networks: 2 item(s) Profile: HOME-1CD2
SSID: HOME-1CD2
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes Profile: LISA-PC
SSID: LISA-PC
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002

1 Answer

0 votes
answered by (329k points)

The first thing you have to do is to obtain another driver for your Atheros device. Since Atheros devices are mostly used in laptops, you will have to visit the support page for you laptop to obtain the necessary driver. After this procedure, completely uninstall the current driver and reboot the computer. Install the new drivers and connect to the Internet device (Xfinity Super High Speed Internet box). Configure the wireless to use b/g/n standards and switch the channel to 11; 11 being the most used one. Set the WPA2 properly as Personal with TKIP or AES and then reboot it. The problems should disappear by now.

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