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The scanner is not recognized.

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asked by about OVT Scanner X86
edited by

I have Adobe and CyberView software downloaded on my PC, but when I try to connect to the scanner through my computer, it does not recognize the scanner. Can you help?

1 Answer

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answered by (193k points)

In order to fix the issue, right-click My Computer/Computer, select Manage and open Device Manager. Locate the scanner device (in general, it is located in the Imaging devices list), right-click on the driver and select Uninstall. After that, reboot your computer, connect the scanner, press Scan for hardware changes icon from Device Manager and reinstall the drivers.

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