The scanner is not recognized.

Question

I have Adobe and CyberView software downloaded on my PC, but when I try to connect to the scanner through my computer, it does not recognize the scanner. Can you help?

Answer 1

In order to fix the issue, right-click My Computer/Computer, select Manage and open Device Manager. Locate the scanner device (in general, it is located in the Imaging devices list), right-click on the driver and select Uninstall. After that, reboot your computer, connect the scanner, press Scan for hardware changes icon from Device Manager and reinstall the drivers.