In order to fix the issue, I suggest you launch Internet Explorer and press Ctrl + Shift + Delete key combination. After that, clear all cache, cookies and temporary Internet files. If this doesn't help, go to Start > Control Panel > Uninstall a program > Turn Windows features on or off, uncheck the Internet Explorer box and click OK. Reboot your computer, go again to Turn Windows feature on or off section and check the IE box. Alternatively, update the browser to the latest version and download and install Sony's PlayMemories Home 4.0.02.