Problems while playing content in Macgo Mac Blu-ray Player

Question

How to deal with the unusual playback, for instance, the sound problem, unclear picture, unsmooth playback, etc?

Answer 1

How to deal with the unusual playback, for instance, the sound problem, unclear picture, unsmooth playback, etc?

Answer 2

First of all, play the Blu-ray Disc, and make sure that you have a Blu-ray driver which is connected to the network. Now we add the debug mode for our users, and you can intercept a part of the video file from the disc with playback unusual. You can get this file by below way:

1. Run Mac Blu-ray Player, tick 'Debug Mode' from Help menu.
2. Play the disc.
3. Wait a moment, several files will be created on your Desktop.
4. Upload the .m2ts file ( about 50MB ) to http://www.filedropper.com, share the uploaded link with us and send log file to us by email.

Answer 3

Cannot get you. You may need to visit their website to find the right answer; Macgo Mac Blu-ray Player: http://www.macblurayplayer.com/

Answer 4

The problems you experience are in no way related to the application itself. The problems are connected to the recordings or the files that you attempt to playback. Start the application or update it to the latest version, then try playing the file again. If you still encounter issues, access its configuration menu, and configure the software to use the settings you want and repeat the procedure. If any other problems arise, use VLC Media Player instead.