Firstly, in order to fix the issue, download and install the update provided by the developers. Access the official web page, click the Easy Link™ Software link, save the file to your computer and install the utility by following the on-screen instructions. Also, make sure that your security program and Windows firewall allow the software to communicate and your PC meets the minimum system requirements:
- OS: Microsoft Windows 2000, Windows XP, Windows Vista;
- Browser: Internet Explorer 6.0 with SP1 or later;
- Processor: 750MHz;
- Memory: 128MB RAM;
- Hard Drive: 100MB available;
- USB port 1.1;
- Internet Connection required.
If the problem persists, use the contact form from the official web page to get in touch with the support team.