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My Snappy Webcam is not working properly.

0 votes
asked by about SPEEDLINK SL-6825 Snappy Webcam
edited by

I installed Snappy SL-6825 webcam and I use a Windows XP computer. When I contact my friends, they are seeing a black screen with some horizontal lines. When I go to my control panel, I can see the same thing. The sound is perfect. If I go to Device, the marker shows "ATI Rage Theatre Video Cature". If I choose "SPEEDLINK SL-6825" the camera works, but not with my friends. What can I do?

1 Answer

0 votes
answered by (193k points)

In order to fix the issue, I suggest you update the webcam drivers. Navigate to the official web page, click the download link and save the file to your computer. After that, right-click My Computer, select Manage and open Device Manager. Expand the Universal Serial Bus controllers and Imaging Devices lists, right-click the webcam driver and select Update Driver Software. Use the Browse option to navigate to the installation package, select the driver and install it following the on-screen steps. If you still have issues, I suggest you contact the Support team.

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