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Every time I try to restore my phone, Sony PC Companion crashes when I click the restore button.

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asked by (120 points)
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Every time I try to restore my phone, Sony PC Companion crashes when I click the restore button. Can you please suggest how to solve this?

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answered by (194k points)
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Many users encounter this problem while trying to restore or back up their content. In some cases I saw that leaving the WisePilotSE folder solved the problem. Alternatively, there could be a problem with your files and the software crashes because the files you are trying to import are corrupted. My suggestion is to try and select one file at a time while you perform the restore operation. This way you will identify if your files are corrupted or not.

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