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I cannot open my scanned .tif, .jpeg files in HP Document Viewer.

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I cannot open my scanned .tif, .jpeg files in HP Document Viewer, error is "activex controls accept only fonts that are defined in graphicsunit.point. Parameter name.font." Appreciate help! Thanks.

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answered by (15.7k points)

Go to Control Panel, uninstall HP printer application, remove the Microsoft Security Update, then reinstall HP printer software. HP Document Viewer should work fine after performing these operations.

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