A way to fix this is to uninstall the old version and install a newer one available from Dell support website because these applications may look simple but if you don't know how to diagnose these simple errors, it could take very much time to learn to actually figure what is the problem causing this and yes, this time a simple re-installation will fix the problem you're having. You can obtain the new version of the software from the official support forum. Click on the link posted in the first post and install the application following the onscreen instructions.
