Sometimes Windows 10 makes changes to the applications and moves files without asking, therefore causing issues. The best way right now is to reinstall the software and re-configure the database connections. I believe there isn't troubleshooting explained in the FAQ or in the HELP documentation for this kind of situations that are pretty new to the developers and users alike.
Secondly, I've tried to obtain additional information about this product, but it appears there is no website configured for.