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Snapchat messages getting deleted

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asked by about Snapchat
edited by

Has anybody got the new Snapchat update when you go on a chat to look at old messages and it only lets you go to a certain date but won't let you go any further? I find that this has only happened on the Android version. Does anyone know how to fix it? Let me know, please.

1 Answer

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answered by (236k points)

This could be a bug in the application or in the new update. In order to troubleshoot this properly, a bug report needs to be filled on the official website of the developer. Access the link posted below and then add all the details it requires. Make sure you specify the problem exactly as it is and give all the details about phone, Android version, etc.

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