I can't restore my system.

Question

I use a MEDION AKOYA P5370 D (MD 8867) computer and it refuses to start up from CD or DVD. There is no problem with the DVD drive. The problem occurs when I want to restore my system backup. Can you help?

Answer 1

Firstly, in order to fix the problem, I recommend you uninstall the drivers of the CD/DVD drive and then install them again. Right-click the Computer/My Computer icon, select Manage and open Device Manager. Expand the Disk Drives list, right-click on its icon and select Uninstall. Reboot the computer, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If the issue persists, go to Start, type dxdiag and open the utility. Navigate to HKEY-LOCAL-MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318} and delete the UpperFilters and LowerFilters from the right pane. Also, try running the Fix It utility provided by Microsoft. If none of these solve the issue, make sure you follow the restore instructions that you can find on AOMEI Tech web page. If these are not helping, you will need to contact the official technical support team.

Answer 2

Thank you for your answer.

My PC is from Medion Akoya P5370 D (MD 8867) OS Windows 8.1 This PC is working OK. !!! I can make a image from system partition C: on Drive D: No problem. But i can not start de computer from a bootable Media to write back the system image file. Maby i was not so clear as it shout be. I downloaded AOMEI Backupper Standard. I would have a image from my system partition. Instaled the program and made a SYSTEM Backup(1) On partion D: Checkted the image. Then created a bootable Media CD based on Windows PE with AOMEI Backupper. Closed all programs en shutdown de computer. (Power off) The bootable CD stil in the optical CD/DVD drive. After some time (2 min)(Power on) and restart de Computer. Al look normal, but no sreen with AOMEI ?? (Windows 8.1 started). Then i dit a restart and push the Delete button on the keyboard.The Bios showed up. Checkt Bootorder: DVD/CD Drive is First boot. After restart notting was changed. On the CD
Boot DIR EFI DIR sources DIR bootmgr.efi 1.614.168 14-06-2014 I think somthing is wrong with bootdisk or with the bios (UIFI)????