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Toolbox will not find my device.

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asked by about Naviextras Toolbox
edited by

When I connect the Sat Nav to PC, Naviextras still says no device is connected.

2 Answers

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answered by (309k points)
edited by

The application should detect the device normally. Try to power on the device and connect it to PC then go to Start > Run > devmgmt.msc and make sure the device is properly installed because connection problems are usually related to driver installation. If you find the device in the list, right click it and select Uninstall then unplug it, reboot the computer and plug it back. Let Windows install the drivers again and start Naviextras Toolbox. You can download a new version of the software from the official website.

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answered by

Did not get a good answer, this is trouble service. And it does not work..

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