In order to fix the problem, access the official web page, create an account or log in using your existing one. Open the Download section from the Support&Help tab, click the Software Tools option and download and install the latest version of the software for Windows platforms. The program has been updated and now it should work on the latest Windows operating systems without issues. Also, download from the Manuals section the user guide for your device and make sure you configure it correctly. If you still have problems, use the contact information from the official website to get in touch with the support team.