My Message when scanning with MP Navigator: ''Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed''.

Question

I get this message when scanning with MP Navigator from my Cannon MX870to my iMAC (Mac OSX 10.6):

"Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed."

How and where can I get an upgrade to MP Navigator for my Mac computer? My existing MP Navigator 2.2 (6/20/06) won't scan & says it's not connected. But my MX870 printer is connected and it scans with Image Capture.

Answer 1

Most likely your version of the Mp Navigator is outdated and does not recognize your device. My advice is to download a new package of the software and uninstall the old one. Simply go to Applications folder and drag its icon to the Trash, then run the newly downloaded MP Navigator package. Also, it is recommended to perform a restart of your computer although it's not necessary but the process could come in handy for the old files to get deleted.