I can't open Folder Lock without the master password.

Question

I have locked some files using Folder Lock, but after I close the application, I can't open it without the master password. I have the Images folder saved in local (D:) drive and I have locked this directory with Folder Lock. When I go to (D:) drive, I can see the folder, but I can't find my files. Can you help?

Answer 1

Firstly, I suggest you try opening the application using the serial number received when you purchased it. Type the number in the password field and open the software. If it doesn't work, navigate to Start > Control Panel > Appearance > Folder Options, click the View tab, check the Show hidden files, folders, and drives box and click OK. After that, delete the win_mpwd_sys.dat file from:

(C:) > Program data;
(C:) > Users > Vortex > AppData > Local;
(C:) > Windows > SysWOW64.

Note: If you're using a 32bit computer, instead of Windows > SysWOW64, you can find the win_mpwd_sys.dat file in the Windows folder. If you still have issues, use the contact form from the official web page to get in touch with the developer.