In order to fix the issue, I suggest you update the software to the latest version. Click the green Download button, save the file to your computer and install the utility following the on-screen steps. If it still doesn't work, press Windows + Pause/Break key combination and open Device Manager. Right-click the Imaging Devices and Universal Serial Bus controllers lists, right-click on the camera driver and select Uninstall. Reboot your computer, connect the camera using the USB cable, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If it still doesn't work, use the contact information from the official web page to get in touch with the Support team.