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Receiving error message: "Plug in a supported device".

0 votes
asked Mar 24, 2014 by Guest #31254237 (120 points) about Dell Webcam Central
edited Feb 20, 2015 by Daisy Guaty 1

It worked well for a long time, but recently I've received a message saying that I have to plug in a supported device. Does anyone know how to solve this problem?

1 Answer

0 votes
answered Feb 9, 2015 by Alex Urbach (306,420 points)
edited Feb 20, 2015 by Daisy Guaty 1

If you receive this message, then the error can be caused by two factors:

  1. The device (webcam) you use is faulty and needs to be replaced by warranty.

  2. The driver for the webcam is missing, therefore you can't use it. Go to Start > Run > devmgmt.msc and locate the device (while it's plugged in). It should be listed in yellow. Right click it and choose Update Driver. Let Windows install all the necessary files and then disconnect and connect the device again.

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