First time here? Check out the FAQ!

How do I connect Nokia Asha 311 to my PC?

0 votes
asked by
edited by

I have a blue unlocked Asha 311 device. How do I connect it to my Windows 7 PC to do a software update? My mobile service provider is AT&T.

1 Answer

0 votes
answered by (193k points)

In order to connect your device to your computer, you need a compatible USB cable. Plug in the cable to your PC USB port and wait Windows to recognize the device. After that, download and install Nokia PC Suite and launch it. Navigate to Tools > Software updates, select the latest file and click Install.

If your computer doesn't recognize the phone, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Universal Serial Bus controllers list, right-click on the driver and select Uninstall. After that, reboot your PC, connect the device using the cable and press Scan for hardware changes icon from Device Manager. Windows should automatically find and install the driver.

Also, you can try updating the firmware from Menu > Settings > Phone > Device update, but for this you will need to connect your phone to a WiFi network. Check the official web page for further information.

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register