My advice, regarding this problem, is to access the Support page for your printer and download the latest drivers and software applications for your printer. The error you've encountered can be caused by the lack of updates for the software you use to printer or perform any other maintenance. Access the website and click on the Support tab. Download the software and drivers and uninstall the current ones from your computer. You can do it for the software as well. Install the new software and drivers and it should work correctly.