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Why does only the top portion of a picture come through in an email sent to me? The larger bottom section is solid grey.

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asked by about Internet Explorer
edited by

Why does only the top portion of a picture come through in an email sent to me? The larger bottom section is solid grey.

1 Answer

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answered by (264k points)

This means that the picture has not been loaded successfully or the sender has sent you a bad picture. You can ask for the same picture again stating that the file is corrupted or try refreshing the cache. After this operation try to open the file again or access your email in another browser.

A complete reset of Internet Explorer is recommended and can be done from Tools > Internet Options > Advanced > Reset.

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