In order to fix the issue, press Windows + Pause/Break key combination and open Device Manager. Expand the Batteries list () right-click on the driver and press Uninstall. Reboot your computer, start again Device Manger and press Scan for hardware changes icon. If the problem persists, you will need to visit a local Dell service center. Also, you can use the contact information from the official web page to get in touch with the online support team.