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How can I uninstall this software?

0 votes
asked by about AVG Protection PRO
edited by

When I try to uninstall the Avg 10.0.1153, it displays the error message:

severity : error
error ode : 0xc0070643
error message : general internal
error additional message : the removal of the product failled
context : uninstallation of AVG

Please tell me what can I do in this matter?

1 Answer

0 votes
answered by (77.9k points)

In order to remove this software correctly, you can download a tools specially designed for this job. To download this tool, you can visit the following official web page and download the correct version for your OS. After you downloaded and run it (it probably gonna take some time because all AVG services must be stopped like AVGmfx) your should restart your computer. Please be aware that you must run this tool using Administrator rights. To do this, you can right click on the .exe file and select Run as Administrator.

After you restarted your computer, in order to complete the uninstalling process, you must delete some files. First, it is advice that you visit the following web page and follow the steps provided there so you can see all the hidden files from your computer.

Windows XP
C:\Program Files\AVG or C:\Program files(x86)\AVG (for 64bit OS)
C:\Documents and settings\All users\Application data\AVG8
C:\Documents and settings\All users\Application data\AVG9
C:\Documents and settings\All users\Application data\AVG10
C:\Documents and settings\All users\Application data\AVG2012
C:\Documents and settings\All users\Application data\MFAData

Windows Vista/7
C:\Program Files\AVG or C:\Program files(x86)\AVG (for 64bit OS)
C:\ProgramData\AVG8
C:\ProgramData\AVG9
C:\ProgramData\AVG10
C:\ProgramData\AVG2012
C:\ProgramData\MFAData
C:\Users\<user>\AppData\Roaming\AVG8
C:\Users\<user>\AppData\Roaming\AVG9
C:\Users\<user>\AppData\Roaming\AVG10
C:\Users\<user>\AppData\Roaming\AVG2012 

You can also visit the following forum web page for more informations.

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