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I can't update HWK and install Support Suite due to an error.

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asked by about Windows Driver Package - SarasSoft UFSx Driver Package
edited by

I receive "Install not authorized. Your PC contained Alien Registry keys which have been removed. Update your HWK in this PC with the latest update Client" message. It pops up when I want to update the HWK box and then install Support Suite. What can I do?

1 Answer

0 votes
answered by (132k points)

Firstly, in order to fix the issue, I suggest you download and run CCleaner. After that, use Google search engine to find the latest version of HWK. Before installing a newer version, you will need to completely remove the old one from your computer. You can do this using Add or Remove Programs feature (Control Panel > Uninstall a program) or Revo Uninstaller. Even if it can't uninstall the application normally, it will force it to uninstall by wiping out all traces of its presence from the system.

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