In order to recover your files, you need to start your PC in Safe Mode. To do this, reboot the computer, press and hold the F8 key and use the arrow buttons to highlight the safe mode option from the Advanced Boot Options screen. Press Enter and then log on using an Administrator account. After that, all the protected files will be visible and accessible. If you have issues, use
firstname.lastname@example.org email address to get in touch with the support team.