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I cannot use the application. Can you help me?

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asked by about Ad-aware
edited by

When I had the first free Anniversary Edition, Ad-aware worked perfect. Now, I have updated to the latest version and I receive "Ad-ware scanning engine cannot be found, update to the latest version" message. How can I fix this problem?

1 Answer

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answered by (132k points)
edited by

If you use Windows XP or bellow you can go to Start > Control Panel > Add or Remove Programs. In the Currently installed programs box, click on the Ad-aware program and then click Remove.
If you have Windows Vista or above you need to go to Start > Control Panel > Programs > Programs and Features. Select the Ad-aware application and click Uninstall.

After that, try running AdwCleaner to make sure that there are no leftover rogue registry keys or toolbars in your system. Then, go to Lavasoft web page and download and install Ad-Aware 11. This should fix the issue.

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