In order to fix the issue, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Imaging devices list, right-click on the driver and press Uninstall. After that, navigate to Dell Download Center, identify your computer model, select your operating system and download and install the latest webcam files available. This should make the webcam recognizable. If the issue persists, use the contact information from the official web page to get in touch with the support team.