First, make sure that your computer meets the all system requirements to run the game:
- CPU: 1.3 GHz Intel Pentium III or higher;
- RAM: 512 MB RAM;
- VGA: 64 MB;
- DX: DirectX 9.0c;
- OS: Windows XP or Windows 2000 SP4;
- HDD: 4 GB free hard drive space.
If the requirements are fulfilled, update your video card drivers, install the latest version of DirectX and reinstall the game. If you still have issues, you will need to contact the provider.