Hotshield, as far as I know, it's VPN software which allows you to browse safely by installing a virtual tunnel adapter on your computer to bypass local restrictions. It seems that the Beyluxe application is not connecting or has connectivity issues. I suggest you look at your default firewall application. This is a strange case because I don't see how an application can be frozen.
Also, try to remove any applications you installed before. There is a big possibility that the software is affected by other applications or you could face a malware infection which damaged your system's stability and applications.