The software doesn't detect the external device. Why?

Question

When trying to import or export files the instrument attached to the PC is not listed on both the left and the right sides of the screen. The instrument is properly connected, I've used it successfully and downloaded data with Prolink. What might be the problem?

Answer 1

There could be various reasons why SpectrumLink is not detecting the external device. Some possible solutions are:

1. Check if the device drivers are properly installed.
2. Disconnect the device and reconnect it again.
3. Make sure the device is turned on and functioning properly.
4. Try restarting both the computer and the device.
5. If the problem persists, contact the SpectrumLink support team for further assistance.