Sometimes, before you fully begin working with an application, additional configuration is necessary. I believe the issues you've encountered are based on this advanced configuration that's needed. However, since the software lacks a training manual (the on the official website leads to a 404 page), you will have to reach support so they can give you necessary documents to learn how to configure the SuperTIME application properly.
Additionally, look in the installation folder for user guides and manuals or go directly to Help > Contents.
