We're a Contact Center in Medellin, Colombia. We're interested in your application called Digiturno IT because we have a lot of projects based on this application. Now we're waiting your answer for our communications. Thanks a lot.
The only thing I can recommend is to get in touch with the official developers since their official website doesn't have anything related to troubleshooting and user guides. Unfortunately, you will have to take advantage of the translation services offered in your browser. Right click on a text section and then select Translate to English. You need to follow the following link to access the official website.