Blu-ray rip error.

Question

Using my HP desktop computer with 8 GB of memory. Attempted to rip the movie NINE LIVES (UPC 024543274964), Selected Title 1 00850 1:26:49 MPEG4 1080p Chapters(10) 16.9. I am saving the file to an external drive (Seagate 2TB) which I have used for this process for over two years now (using a different software - Leawo Blu-ray Ripper) and have had no problems, other than the fact that I can only get a 2 channel audio output. I have selected under Audio Streams English DTS-HD XLL(multi-chan) and under the Output I selected Vendor: Apple and product Apple TV (I do not have the latest Apple TV-4). I then click on the START button, and after 1 min and 4 seconds a pop up appears stating: "FAILED TO RIP".

I have also tried the only other Input which gives the same stats as the first one (Title 2 00850 1:26:49 MPEG4 1080p Chapters(10) 16.9)

Are there other settings I should choose before clicking on the START button?

Answer 1

I've visited the official website of the Ideal Media Solution software and it appears the interface is pretty simple without many things to configure. Simply insert the Blu-ray DVD, select output, and start the ripping process. I couldn't find anything other than the mentioned things here, therefore I believe the software is faulty, the DVD is scratched or the settings are wrong.

Since testing isn't possible because I lack a Blu-ray reader and player, I recommend reporting this issue to the developer. They recommend sending an email with the details on the following address: [email protected]

Answer 2

Please click the wheel button at the top right of Ideal Media Solution and left click 'Export Log' to export the log file and send it to the support team [email protected]