I am able to connect to the device. I click the box "View device stored data only," then "connect." I click the box "user index", then "receive data." The "Receiving device stored data" box comes up. Then I get a message telling me that device is "Finished receiving data!". I click "Ok" but then the data is not listed when I choose "Open." I've used SpO2 Assistant successfully once before on this desktop computer so I don't know what's happening today.