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Problems downloading data from device.

0 votes
asked by about SpO2 Assistant
edited by

I am able to connect to the device. I click the box "View device stored data only," then "connect." I click the box "user index", then "receive data." The "Receiving device stored data" box comes up. Then I get a message telling me that device is "Finished receiving data!". I click "Ok" but then the data is not listed when I choose "Open." I've used SpO2 Assistant successfully once before on this desktop computer so I don't know what's happening today.

1 Answer

0 votes
answered by (309k points)

I've found an application that you can use to learn how to properly get the data from device to PC.

There is a page where you can check this with the corresponding images as well: https://www.healthcare4home.com/spo2assistant-download-data/p.html

Additionally, I would recommend reinstalling the software along with its drivers and it will work normally afterwards.

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