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I reset my phone and now I'm locked out of it. What can I do?

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asked by (120 points)
edited by

How to get my Google Account on my phone to unlock it?

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answered by (309k points)

You have to enter the credentials for the account you've previously used in order to gain access to your phone. Google and Samsung added new security features in order to prevent theft and illegal use of stolen or lost devices. Although this is not the case, you still have to add the Google account to your phone to proceed.

If there is the possibility you've lost access to your Google account, follow the next link to learn how to reset it:

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