Laptop says there is an error in the installation, when I try to open the program to perform a scan. I'm not sure I've performed a scan since my recent renewal. Please, help.
Based on various reports on the web, it appears that the product you've installed is actually a FAKE antivirus that is meant to scam you to pay for advanced features that don't exist. I recommend its immediate removal from your PC and after that install a reliable antivirus that is capable of protecting your PC. You can find alternatives below: