The most common issue is compatibility with newer operating systems. You can either check the developer's page to see if there is an update for Windows 10 operating system, or you can force install the driver manually.
To do this, you will have to disable the Driver Enforcement policy: Windows + C > Change PC Settings > Update and Recovery > Recovery > Advanced Startup > Restart > Troubleshoot > Advanced options > Startup Settings > Restart.
Once you are on the Desktop after DE has been disabled, install the software and the drivers for device. Eventually, go to Device Manager and manually use Update Driver then point the installer in the correct path where the INF file is stored.