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Function to unhold a call.

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asked by about Genesys Interaction Routing Designer
edited by

From IRD the call that is put on hold has to be retrieved by using a function automatically after playing a prompt. How can we do it?

1 Answer

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answered by (329k points)
edited by

I have searched the user guide and the reference manual for this input, but there is nothing available. However, I recommend checking the guides by yourself. There are a few available for this procedure in PDF form. Make sure that you already have a compatible PDF reader installed.

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