Function to unhold a call.

Question

From IRD the call that is put on hold has to be retrieved by using a function automatically after playing a prompt. How can we do it?

Answer 1

I have searched the user guide and the reference manual for this input, but there is nothing available. However, I recommend checking the guides by yourself. There are a few available for this procedure in PDF form. Make sure that you already have a compatible PDF reader installed.

• Reference Manual: http://docs.genesys.com/Special:Repository/81r_ref.pdf?id=7e6f8aca-9156-4d39-945f-e544a7b5229d
• Documentation: http://docs.genesys.com/Special:Repository/universal_routing_read_me.pdf?id=ff0f26b9-d502-47b9-9e13-9486dbb78bff