First time here? Check out the FAQ!

Function to unhold a call.

0 votes
asked by about Genesys Interaction Routing Designer
edited by

From IRD the call that is put on hold has to be retrieved by using a function automatically after playing a prompt. How can we do it?

1 Answer

0 votes
answered by (329k points)
edited by

I have searched the user guide and the reference manual for this input, but there is nothing available. However, I recommend checking the guides by yourself. There are a few available for this procedure in PDF form. Make sure that you already have a compatible PDF reader installed.

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register