For the past two versions, every time I convert a file it gets stuck at 99% and stays there, no matter how long I wait. I even let it sit for 8 hours. What can I do to fix this?
There could be a few causes for this error:
The software is bugged and needs a re-installation.
The file you are trying to convert is opened in another application. Close all the applications and then re-start the conversion process.
The conversion profile you have selected is not working as it should and it caused a crash, even if no notifications were displayed.
Note: A reinstallation should fix this issue with the conversion. Additionally, run the software as Administrator and select the output folder to be on another partition.