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Why do I have problems installing Windows Essentials?

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asked by about Windows Live Essentials

I have a perfect Internet connection, but every time I'm trying to install WLE, it says I'm not connected to the Internet and fails to install. Can you help me?

1 Answer

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answered by (236k points)

This issue is known by Microsoft and there is a troubleshooting page already created for. The error is identified as being with code 0x8104000b: It says you’re not connected to the Internet even though you're connected

Access the support page to see the solution of this error: http://windows.microsoft.com/en-us/windows-live/essentials-error-0x8104000b-not-connected-to-internet

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