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Can't see videos on Snapchat.

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asked by about Snapchat
edited by

I can't see videos that are posted on my friends' stories or when they send it to me privately. Why does this happen? I use a Samsung Galaxy Fame. Are there any solutions to this problem?

1 Answer

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answered by (309k points)
edited by

Try switching between Data Connection and WiFi or connect to another WiFi network if the one you're currently using is too slow. Additionally, reinstall the application, then contact your friends and tell them to send the videos again. I recommend doing this using another WiFi network.

If you still have problems, use the Support button inside the application to send the issue to the developers. A response will be given to you on your email.

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