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Recovery of User ID.

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I'm using IVMS 4500 HD. Unfortunately, I lost my phone. I installed it on my new phone , but I forget my user id. How can I recover my ID?

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answered by (194k points)

You will have to add the device once again and you will be prompted to assign a password. If you have any other issues with the application, then I recommend contacting the developers of the application using the following email: support@hikvision.com

Secondly, the password is generated by the application when you connect, but if you keep having issues with registration, simply reset the DVR device. You will have to remote administrate it or go to its location to access the security protocols to reset it or change the password.

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