Load background image failed.

Question

When I try to open IMS 200 I get an error message "Load Background Image Failed" and the program will not open. This program worked just fine for about a month with my security cameras and the error started when trying to open on my HP laptop.

Answer 1

You will have to select the program in compatibility mode. To do this, right click the executable file and select Properties > Compatibility. Choose Windows XP Service Pack 3. Accept the changes, then right click it again and use Run as Administrator. The application should load normally this time without any errors, but if you do encounter other issues, re-install it using its own setup package.