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Have they deleted Viber from phone?

0 votes
asked Apr 17, 2015 by kouk1a (120 points) about Viber Messenger
edited Apr 22, 2015 by Sean Hill

Received a Viber message Sunday morning. Monday evening replied, was not delivered. The online status said Sunday morning time message was sent to me. Tuesday morning still not delivered, online status changed to Sunday date.Thought OK, maybe I have been blocked?
Tuesday afternoon sent Viber message from work number, which should have gone through straight away as not used before to that person. Not delivered, online status says Sunday. Today, Thursday still not delivered from either numbers. Apart from fact they could have lost phone etc, is it likely they have deleted Viber?

1 Answer

0 votes
answered Apr 22, 2015 by Sean Hill (298,530 points)

Yes, the symptoms indicate that the person has lost its phone and the new person who found it refuses to open the messages. You are not blocked if you keep seeing the status change and online presence. I advise contacting the other person using other ways (home phone call, Facebook, Twitter, etc). Additionally, you can open a case on Viber, but it isn't likely to be resolved this way.

Viber support: https://support.viber.com/customer/portal/emails/new

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