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Can't see the desktop

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asked by about BT On Demand Portal
edited by

I am a contractor. My Pfizer and laptop have lost their screens. I can see the mouse pointer and the volume indicator, but nothing else. Can someone help me, please?

1 Answer

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answered by (264k points)
edited by

The error you encounter relates to an application that's preventing the desktop to start. There is also another cause related to a hardware device (HDD).

  1. Press CTRL + SHift + Escape. Switch to Processes tab. Locate Explorer and press on End Task. Then go to File > New and type explorer.exe.

  2. The hard drive has BAD sectors which means you will have to replace them. The black screen and mouse issue is often caused by a bad HDD drive.

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