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I lost all the old messages on Viber.

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asked by about Viber Messenger
edited by

I have a Viber account on my Samsung Note. Today I got an Android phone for the new year gift. I took out my Sim card from Samsung Note and put into the new phone, then I installed Viber, but I put back the SIM card to Samsung Note. It asked for a code. Now I lost all the old messages. Can anyone help me please? I would like to know how to retrieve all the old messages?

1 Answer

0 votes
answered by (329k points)

You will have to connect the old phone to the PC. Make sure you have the Samsung drivers installed, then copy the Viber folder and place it on the other phone. Reboot it and start Viber with the old SIM. The application will detect the messages and restore the database, then you will have access to your old messages.

Install Samsung Kies to have the Samsung drivers installed as well: http://www.samsung.com/us/kies/

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