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Problem with the PI Designer when "collecting for transfer".

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asked by about Elite PI Designer
edited by

I am having an issue with the PI Designer when 'collecting for transfer'. I have done nothing different than what had worked in the past, yet for some reason now when I collect for transfer, choose my folder to have it uploaded for, it asks if I would like to 'replace that file' and I always say YES. Now when I say YES, a window opens saying it could not find my file, and the collection will be aborted. Thus deleting that folder ultimately. I need help getting my files collected, and no one is in your offices for technical support. We are at a hotel in which we rely on this program to help guests with navigating throughout our hotel. Can you help?

1 Answer

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answered by (194k points)

The error refers tot he fact that the file you are trying to overwrite isn't in that place you usually saved. I recommend you either save the content first and the repeat the procedure. This should overcome the error, or simply you're using a different folder to save or upload the data. Double check the location you previously used. Avoid using the software and pick My Computer then navigate to the data. It's possible the data has been removed or deleted and because of that you encounter issues.

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